Career
Customer Service Administrator
Position Level
Fresh/Entry Level
Requirements
Customer Interaction:
Handle customer inquiries, complaints, and requests via phone, email, and in-person.
Provide timely and accurate information and solutions.
Escalate complex issues to appropriate personnel.
Administrative Tasks:
Manage customer databases and records.
Process orders, invoices, and other administrative documents.
Maintain accurate records and reports.
Handle data entry and filing.
Problem Solving and Resolution:
Identify and resolve customer issues efficiently and effectively.
Ensure customer satisfaction with products or services.
Provide feedback on customer service processes to improve efficiency.
Communication:
Communicate effectively with customers, colleagues, and supervisors.
Maintain a professional and positive demeanor in all interactions.
Other Duties:
Attend to walk-in customers and provide good customer service.
Liaise and coordinate between vendors.
Manage after-sales service.
Generate invoices, quotes, and purchase orders.
Any other ad hoc and administration duties as assigned.
Responsibilities
No prior experience required – we are willing to provide training to the right candidate.
Language proficiency: Must be able to communicate effectively in English, Malay, and Chinese.
Strong learning ability and a fast learner, capable of adapting to new tasks quickly.
Excellent communication skills for clear interactions with team members and customers.
Ability to multitask and manage multiple responsibilities efficiently.
Strong problem-solving skills with a proactive approach to challenges.
Administrative skills and attention to detail in managing office tasks.
Qualification
Primary/Secondary School/SPM/"O" Level
Job Details
Job Specialization
Sales - Retail/General
Job Location
Kuala Lumpur
Employment Type
Full-Time
Age Range of Candidate
18 - 25
Years of Experience
1
Monthly Salary
1700 - 2500